• credit
• PayPay

post office

Delivery time: about 1 week

Defective Products

Please contact us as soon as possible after receiving the product. Please note that we cannot accept returns unless the product is defective.

Return deadline

We accept returns within 7 days of product arrival.

Return Shipping Fee

If you wish to return the product for any reason, you will be responsible for the shipping costs. If the product is defective, we will cover the shipping costs.

This privacy policy is Fuji Ryokuka Tea's promise to all customers who purchase products through Fuji Ryokuka Tea's sales page https://fujiryokkatea.com/ ("Fuji Ryokuka Tea shop"). Fuji Ryokuka Tea always wants to strive for perfection in its policies, based on the spirit of respect for the law and maximum protection of consumer rights. All policies, procedures and regulations of Fuji Ryokuka Tea are drafted based on the principle of ensuring the maximum benefit of customers.

This policy explains what information we collect, why and how we use that information, and how we use it. This policy contains very important information and may be subject to change in accordance with law, so please make sure you read it and understand it fully.

Your execution of any transaction also constitutes your confirmation that you have carefully reviewed and agreed to all contents of this Policy.

1. Purpose and scope of information collection

Purpose of collecting customer information

Fuji Ryokuka Tea and you understand that with the goal of daily improvement, Fuji Ryokuka Tea's primary purpose in collecting your information is to support, maintain, develop and improve your shopping experience, specifically:

• It provides numerous utilities and improves the quality of customer support services.
• Maintaining contact with customers, assisting them in their shopping, and answering their questions regarding Fuji Ryokuka Tea products.
• Resolve any problems or disputes that arise in connection with a customer's purchase.
• Prevent any acts that violate Vietnamese law.

Scope of customer information collection

Before shopping with Fuji Ryokuka Tea, Fuji Ryokuka Tea wishes to provide, and customers should provide, the following information to ensure a safe, fast and effective shopping experience:

• First name and last name
• date of birth
• Contact Address
• Email address/phone number

In addition to the information above, Fuji Ryokuka Tea may request other information from you from time to time, depending on the utility tariffs that Fuji Ryokuka Tea wishes to offer you. Fuji Ryokuka Tea wishes you to understand that the provision of this information is entirely voluntary and in accordance with the law.

2. Scope of use of information

Any information you voluntarily provide will be useful to Fuji Ryokuka Tea.

• Process transactions requested by customers.
• Providing customer-related services.
• View information about transactions made by customers.
• Improved the quality of Fuji Ryokuka Tea.
• Send notifications regarding information exchange activities between you and Fuji Ryokuka Tea.
• Prevent fraud, interference with Customer's user accounts or activities impersonating Customers.
• In special cases, we will contact you to resolve the issue.

Your personal information will not be used for any purpose other than to confirm and contact you regarding transactions with Fuji Ryokuka Tea.

In the case of requests from competent state authorities: Fuji Ryokuka Tea is responsible for providing your personal information in response to requests from judicial authorities such as prosecutors, courts, and police investigations regarding violations of laws and regulations concerning you. Furthermore, Fuji Ryokuka Tea promises that no one has the right to infringe on customers' personal information.

3. How long do we store your information?

Your personal information will be stored until you request cancellation. In all other cases, your personal information will be stored and kept secure on Fuji Ryokukacha's servers.

4. Individuals or organisations who may have access to the information

Fuji Ryokuka Tea will provide information in the following cases:

• It is used to build, operate, and evaluate customer loyalty programs.
• Used to process your requests.
• Legal Requirements: We will only disclose personal information where required by law and such disclosure is reasonably necessary to comply with legal process.
• Fulfill information security requirements as stipulated by law.

5. Customer information collection and management unit

• Unit name: Toyota Planning
• Address: 43 Hashimoto, Omura-cho, Toyohashi City, Aichi Prefecture
• Email: info@fujiryokkatea.com
• Phone: 080-3666 -0299

6. Means and tools for users to access and edit their personal data

You have the right to review, update, and adjust your personal information by logging into your account and editing your personal information or by making a request to Fuji Ryokuka Tea Management.

7. Third Party Links

To best synchronize your customer service experience, Fuji Ryokuka Tea shop includes links to Facebook, Google, Youtube, TikTok and many other media. Depending on the website platform, "cookies" may be installed on customers who visit Fuji Ryokuka Tea website. Your information is managed according to the policies of each website, so please read and understand the privacy policies of these websites carefully.

*About "Cookies": Cookies are small pieces of text that store information in your web browser for record-keeping purposes. Fuji Ryokukacha website uses ID version cookies and version cookies. Our website requires the use of web version cookies to store information. We also use ID version cookies to facilitate the authentication process and to allow access to resource servers if we verify that access is permitted. ID version cookies and Fuji Ryokukacha web version cookies expire as soon as you close your browser.

8. Email/SMS

Fuji Ryokukacha will use your email address or SMS address to send notifications in the following process.

• sign up
• Update information
• Handling transactions and complaints
• Receive information about promotions, incentives, and customer appreciation programs from brands.

9. Our Commitment to the Security of Customer Information

Fuji Ryokuka Tea will thoroughly maintain the confidentiality of personal information in accordance with Fuji Ryokuka Tea's Personal Information Protection Policy. The collection and use of each user's information will be carried out only with the customer's consent, unless otherwise required by law.

Users' personal information shall not be used, transferred, provided, or disclosed to third parties for any purpose other than as set forth in Article 2 without the users' consent.

If the information server is attacked by hackers and members' personal data is lost, Fuji Ryokuka Tea is responsible for reporting the incident to the authorities for timely investigation and notification to users.

Fuji Ryokuka Tea's secure central data area fully protects all users' online transaction information, including accounting invoice information and digital documents.

Fuji Ryokuka Tea Management Committee requires users to provide all relevant personal information when making a purchase, including but not limited to name, contact address, email, telephone number, account number, payment card number, etc., and is responsible for the legality of the above information.

The Fuji Ryokuka Tea Management Committee will not be responsible for or settle any complaints related to its user rights if it considers that all personal information initially provided is inaccurate.

10. Customer Personal Information Complaint Handling Process

Fuji Ryokuka Tea customers have the right to send complaints regarding issues related to personal information on the sales page to the Website Management Committee at the address info@fujiryokkatea.com in the following manner:

• Phone number: 080-3666-0299
• Email: info@fujiryokkatea.com

When the Website Management Committee receives a complaint, it will immediately check the status and cause of the complaint and take steps to resolve it. If necessary, the support services of a network security company may be used.

The Website Management Committee is responsible for responding to the complainant regarding the outcome of the complaint resolution within 30 days from the date of receipt of the complaint.

If the resolution of the complaint reveals that the mistake belongs to the Website Management Committee, the Website Management Committee shall compensate the complainant for the actual damages caused by the breach of the promise regarding the security of the customer staff's personal information.

[Fuji Ryokuka Tea - Description based on the Specified Commercial Transactions Act]

□ Sales company name: Toyota Planning

□Operator: Tomoyoshi Toyoda

Location: 43 Hashimoto, Omura-cho, Toyohashi City, Aichi Prefecture

Contact information
TEL: 080-3666-0299
Email: info@fujiryokkatea.com

□Payment method Credit card/PayPal

□ Required amounts other than the product price, shipping fees, and cash on delivery fees

Returns and refunds will only be accepted in the case of defective or incorrect products.
*We cannot accept cancellations or returns due to customer convenience.
Returns and refunds will only be available if you contact us within 7 days of purchase.
Please note that we cannot accept sale items or some items that are not eligible for return.
In principle, shipping costs for returns will be borne by the customer, and we cannot accept cash on delivery returns.
Refunds will be made to your designated account within 5 business days of receiving the returned item.
Please specify your account by email.

□Shipping In principle, products will be shipped within 7 business days after payment is confirmed.
Direct international shipments or pre-order/restock items are usually delivered within 20 business days after payment is confirmed.
Due to unforeseen circumstances or traffic congestion, delivery times may take longer than expected. Please refer to the official website or announcements of the delivery company for actual delivery times.

1.First of all

Welcome to the Fuji Ryokuka Tea sales page.
We have opened the Fuji Ryokuka Tea sales page https://fujiryokkatea.com/ (hereinafter referred to as the "Fuji Ryokuka Tea Shop") and have officially registered it with the Ministry of Industry and Trade of Vietnam.

By accessing our website, you agree to these terms. We reserve the right to amend, modify, remove or add portions of these terms of use at any time. The modified information will be effective from the time it is posted on the website without prior notice. Your continued use of the website after the modified terms are posted will mean that you accept those changes. Therefore, you should periodically review the terms of use to stay informed of any changes.



2. Instructions for using the website

When accessing our sales site, you must confirm that you are 18 years of age or accessing it under the supervision of a parent or legal guardian. Customers must ensure that they have completed civil acts to carry out the transaction of buying and selling goods in accordance with the current regulations of Vietnamese law.

You do not need to register an account to access our website. However, your purchase information must be authentic to ensure effective delivery. If you create an account on our website, your access information must be authentic and must be updated if there are any changes. Each visitor must be responsible for his/her password, account and website activity, and must notify us of any unauthorized access to his/her account. We shall not be liable for any damages or losses, whether direct or indirect, incurred as a result of your failure to comply with the regulations.

Use of any part of this website for commercial purposes or on behalf of any third party is strictly prohibited unless authorized in writing by the Company. If you breach any of the provisions herein, your account will be cancelled by the Company without prior notice.



3. Website ordering process

Step 1 : Customers find the product they want to buy.
Step 2 : View the price and details of that product. If the customer agrees to place the order, the customer selects the flavor, quantity of the product, notes (if any) and clicks buy/order.
Step 3 : The customer fills in the complete purchase details, enters the discount code (if any), selects one of the payment methods and notes (if any), and then clicks confirm order.
Step 4 : After receiving your order, Fuji Ryokuka Tea Shop will verify your order information via the email address or phone number you provided.
Step 5 : Fuji Ryokuka Tea Shop will deliver the product to your doorstep.



4. Customer Support

All customer reviews are highly valued and are our property, and if we detect any fake information, we may immediately block your account or apply other measures in accordance with Vietnamese law.

Fuji Ryokukacha Shop Customer Care Center Address: 43 Hashimoto, Omura-cho, Toyohashi-shi, Aichi
Telephone: 080-3666 -0299
Email: info@fujiryokkatea.com


5. Order acceptance and prices

By placing an order with Fuji Ryokuka Tea Shop, you are deemed to have carefully read, understood, and fully understood the product and price information, and to have agreed to the transaction.

We reserve the right to refuse or cancel your order at any time, regardless of the reason, including but not limited to, any reason related to objective technical or system errors. Before placing an order, we may ask you for your telephone number and address.

We strive to provide the most accurate pricing information to our consumers. However, in the unlikely event that a product is not priced correctly or is mispriced on the App, we may contact you or cancel your order. We also reserve the right to refuse or cancel any order, whether or not the order has been confirmed or paid for.



6.Return Policy

In order to enhance customer reputation and trust when purchasing products from Fuji Ryokuka Tea Shop, we would like to inform you of our return policy as follows.

[Product Changes]
After placing your order, but before the order is confirmed by Fuji Ryokuka Tea Shop staff, you have the right to request a change to the product you ordered or to exchange it for an equivalent product by contacting us by email at info@fujiryokkatea.com. Fuji Ryokuka Tea Shop will not accept returns if the product is not provided.

[Returned product]
For unconfirmed orders: If for some objective reason you are unable to purchase the product, but have placed the order by mistake, please contact us by email at info@fujiryokkatea.com and request to cancel your order. Or you can cancel your order when Fujiryokka Tea Shop staff calls you to confirm. You will need to provide your phone number, email (registered) with the order code (#XXXX).

For confirmed and shipped orders, Fuji Ryokukacha Shop does not support returns of products.



7. Shipping Policy

Please see our Shipping and Delivery Policy .



8. Issuance of Value Added Tax (VAT) invoices

Currently, the sales site https://fujiryokkatea.com/ does not have an invoice function.
If you would like an invoice, please contact us at info@fujiryokkatea.com.



9. Procedure for cancelling or editing a previous order

Fuji Ryokukacha shop only supports canceling/editing orders if the order has not been confirmed.

If you need to cancel your order or edit your order information (including changing your address, phone number, notes, product quantities, etc.), you can do the following: To cancel/edit your order information, please visit the website directly. To request to cancel your order or adjust your order information, please contact Fujiryokkatea shop at info@fujiryokkatea.com.



10. Rights and Obligations of the Fuji Ryokuka Tea Shop Management Committee

[Rights of the Fuji Ryokuka Tea Shop Management Committee]

Fuji Ryokuka Tea Shop will provide services and products to you upon completion of the necessary procedures and conditions described.

Fuji Ryokuka Tea Shop will develop a service policy. These policies will be published on Fuji Ryokuka Tea Shop.

If there is evidence that any information provided by a Member to Fuji Ryokuka Tea Shop is inaccurate, misleading, incomplete or shows any indication of violation of the law or Vietnamese customs and traditions, Fuji Ryokuka Tea Shop has the right to refuse, temporarily suspend or terminate the Member's right to use the Service.

Fuji Ryokuka Tea Shop may terminate a Member's membership and right to use one or all of the Services if the Member violates the terms of the https://fujiryokkatea.com/ sales page. Actions that affect or may affect business activities on Fuji Ryokuka Tea Shop.

If Fuji Green Tea Shop finds out that a member has been bankrupt, convicted or served a sentence, Fuji Green Tea Shop may immediately terminate the member's right to use the service and membership. If the member continues to operate, Fuji Green Tea Shop may be held legally liable for engaging in fraudulent or criminal activities, counterfeiting activities that cause market confusion and discord among other members of Fuji Green Tea Shop, and activities that violate current Vietnamese laws.

Upon termination of your membership and right to use the Services, all certificates and memberships granted will automatically become invalid and terminate.

Fuji Green Tea Shop owns the copyright to use the services and content on Fuji Green Tea Shop in accordance with the laws and regulations on intellectual property protection in Vietnam. All icons and content in different languages ​​are owned by Fuji Green Tea Shop. Any illegal copying, use or distribution of the above property rights is strictly prohibited.

Fuji Ryokuka Tea Shop reserves the right to change the fee schedule, service price list and payment method when providing services to members according to Fuji Ryokuka Tea Shop's needs and conditions, and will notify members one month in advance.

[Obligations of the Fuji Ryokuka Tea Shop Management Committee]

Fuji Ryokuka Tea Shop is responsible for establishing the Service, which involves a number of major tasks, including researching, designing, purchasing hardware and software equipment, connecting to the Internet, and establishing policies that will help Fuji Ryokuka Tea Shop operate in accordance with the provisions and permissible limits of this Act.

Fuji Ryokuka Tea Shop will develop and collaborate with partners in building a system of services and utility tools to service users' transactions on Fuji Ryokuka Tea Shop.

Fuji Green Tea Shop shall maintain the normal operation of Fuji Green Tea Shop and shall not be held jointly liable for any technical problems with machines, software errors, Internet connection systems, personnel, social unrest, natural disasters, power outages, or force majeure caused by the government or third parties involved in the use of the website. However, in the event that the above events occur beyond Fuji Green Tea Shop's control and cause damage to the user, Fuji Green Tea Shop shall not be held jointly liable.



11. Rights and Responsibilities of Members Participating in the Website

Membership Rights Sales Page https://fujiryokkatea.com/

Once you register as a member on the sales page at https://fujiryokkatea.com/ and are approved by Fuji Ryokuka Tea Shop, you will be able to participate in discussions, product reviews, and purchases on Fuji Ryokuka Tea Shop.

Members have the right to post their opinions during the operation of the Fuji Ryokuka Tea Shop. Recommendations may be sent directly to Fuji Ryokuka Tea Shop by letter, fax or email.

Obligations of members at Fuji Ryokuka Tea Shop

Members are solely responsible for the security, safekeeping and use of all services based on their registration name, password and email address.

Members promise that the information provided to and uploaded to Fuji Ryokuka Tea Shop will be accurate.

Members agree not to modify, edit, copy, propagate, distribute, provide or create similar tools of the services provided by AcecookEshop without the consent of Fuji Ryokuka Tea Shop under these Terms and Conditions.

Members are prohibited from engaging in any conduct that damages the credibility of Fuji Ryokuka Tea Shop in any way, such as using a second registered name, causing discord among members through a third party, or advertising or disseminating information that is unfavorable to the reputation of Fuji Ryokuka Tea Shop.



12. Trademarks and Copyright

All intellectual property rights (registered or unregistered), information content and all designs, text, graphics, software, images, videos, music, sounds, software editing software, source code and underlying software are the property of the Company. The entire content of the website is protected by Vietnam's copyright laws and international treaties. Copyright is reserved.



13. Legal Rights

The terms and conditions of use and content of this website are governed by the laws of Vietnam and any dispute arising from any unauthorized use of this website will be settled by the competent courts of Vietnam.



14. Ensuring safe transactions at Fuji Ryokuka Tea Shop

We use a service that protects information about the content that sellers post on Fuji Ryokuka Tea Shop to minimize possible risks and ensure a successful transaction.



15. Dispute Resolution

Any controversy, claim or dispute arising out of or relating to the transactions of Fuji Ryokuka Tea Shop or the regulations and conditions of this policy shall be settled by negotiation or in a competent court in Vietnam in accordance with the provisions of Vietnamese law.


16. Governing Law

All terms and conditions of this policy and any agreement arising from any transaction on the Application (and all obligations related thereto or thereto) shall be governed by and construed in accordance with the laws of Vietnam.